And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your tech support I.T provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.
Go to start, the little button in the lower left hand side of your computer, in most instances. Now Managed I.T support uttah click on run. Type in "msconfig". You will see several options. Normal startup, Diagnostic startup, and Selective startup. We are going to be selective today and from now on, so click selective.
All kidding aside, using a service like Oovoo is stupidly simple. You setup an account for yourself. Then you're listed in the Oovoo community as available - others can click on your listing and request to be connected. But your video doesn't have to be with another Oovoo member. You can just send an email with a link to your invitee. He clicks on the link and right away he's seeing you through his computer's browser. If he's got a video camera on his computer you're seeing him too.
With Pay as you go IT services, you can now concentrate on revenue generating areas of your business such as marketing or sales. These services will also mean better customer service, which would ultimately reflect in a healthy bottom line in your company's annual balance sheet.